NATURE’S FABRICS POLICIES
Nature’s Fabric reserves the right to cancel or refuse any order at any time. If we do cancel your order you will be notified via e-mail with the reason why your order has been cancelled. We reserve the right to refuse to do business with any party.
In the unlikely event that a product is oversold we will contact you as soon as we discover the error and you will receive a refund of the purchase price.
We accept Credit Cards, PayPal (funded, credit card and e-checks), Money Orders and Checks.
If paying by e-check or personal check your order will not be fulfilled (cut or packaged), until seven days AFTER your check clears. If you have any questions regarding this policy please contact us PRIOR to placing your order.
Cancellations on orders of in-stock item can be made until the time they are cut, packed and shipped.
Cancellations on pre-orders will ONLY be made if the cancellation request is received PRIOR to the “closing” date of the pre-orders.
In-stock orders will be shipped within 3 working days.
Pre-orders will be cut, packed and shipped upon arrival of the product to our facility.
We ship via the following carriers:
- United States Postal Service (USPS) Shipping
- International orders will ship via USPS.
- Insurance is encouraged on items shipped via USPS but not required.
- United Parcel Service (UPS)
- Orders shipped via UPS are insured up to $100.
- If you request shipment of any item by UPS you MUST provide a physical address, not a P.O. Box.
Refunds and Exchanges
Returns will be accepted on un-washed, un-cut fabrics but pre-authorization is required. To obtain a pre-authorization please contact customer service. Return shipping instructions will be given when pre-authorization is obtained. Return shipping may not be to the original point of origin, we may request that you return the product to an authorized location.
If a product is returned for any of the following reasons Nature’s Fabric will be responsible for the return shipping costs. If a product is returned for any other reason the buyer is responsible for the return shipping.
- Fabric with a manufacturing flaw
- Wrong product
- There are currently NO restocking fees on returned merchandise. No returns will be authorized after 14 days of receipt of the items by the purchaser. No returns will be accepted at any time without pre-authorization.
If you make multiple purchases from our in-stock and pre-order selections you may request that your in- stock items be held until your pre-order fabrics arrive.
In-stock items maybe held up to 30 days at your request.
To request your order be held and/or combined with a previous order please note such in the comments section during the check out process.
If you are combining a new order with a previously purchased pre-order item we will refund you any overage charges of shipping at the time that we pack your items.